Your Property Manager
T +61 03 8512 0207
F +61 03 9598 8001
Our Service To Tenants
Our Service to Tenants

Sometimes being a tenant can be frustrating. In the worst of times, it can be soul-destroying, especially when you’re not given the service you wish for while you are going through the process of sourcing and securing a new home.

At YPM we recognise that. With us, you are always a valued client. We know that people rent properties for all kinds of reasons. We also know that one day you may become one of our landlord clients! Many of our tenants have become landlords; this is testament to the fact that we care about all parties.

As a tenant of Your Property Manager (YPM), you will be valued, respected and supported as our customer. In return, we ask that you fulfil some obligations. These are outlined in the YPM Welcome Pack you receive when you move in to your new home. Further important information is found in the booklet “Renting a Home – A guide for tenants & landlords”, also known as “The little red book”. You will be provided with a copy of this booklet as part of your Welcome Pack as required by law in Victoria.

 

How Your Property Manager makes a difference to your renting experience

• We provide a sign-up email alert service to notify you of any properties that meet your criteria.

• We have dedicated Leasing Consultants to serve prospective tenants and to guide you through the often daunting task of finding and securing a new home.

• We provide a rapid response to enquiries about properties for lease with our Rental Hotline, 7 days a week.

• We deal with maintenance requests and issues with haste and minimum disruption to you.

• We value quality tenants and actively support you through your rental experience.

• To make rental payments as easy as possible, we use authorised direct debit arrangements to ensure you maintain a perfect rental history (which then also makes your next leasing experience easy!)

• We recognise that it’s often difficult to make it to scheduled Open for Inspection times. As often as possible, we conduct ‘by appointment’ inspections at flexible times to suit your needs. (Please bear in mind that we are often working around tenants or home owners who may not be able to accommodate our need to inspect at short notice.)

• We value open, honest communication and are experienced in liaising between owners and tenants, always offering fair and well-informed advice to both parties.

• We provide advice, guidance and support to tenants who are entering the rental market for the first time.

• We compile detailed Condition Reports, accompanied by extensive photographic evidence, to help protect your bond when you vacate a property.

 

 

Your Personal Quick Reference Guide

For more infomration about your tenancy with us, download our Information About Your Tenancy document (10 pages).

Urgent Repairs

Please refer to our Urgent Repairs web page

Maintenace & Non-Urgent Repairs
Please refer to our Maintenace or Non-Urgent Repairs web page

Apart from Urgent Repairs, we require all maintenance requests in writing. Please provide as much information as possible regarding the nature of the problem and include access authorisation for the repairs to be done.

Condition Report
Please complete, sign and return this to our office within 3 DAYS of the lease commencement date; as required by the Residential Tenancy Act. If you fail to return your Condition Report, our office copy will be deemed as being 'true & correct'.

Rent Payments
Rent payments are due in our account on the 1st of each month. Direct debits will be processed on this day, so please ensure you have the available funds in your account. Please notify our office if you know you are going to have difficulty in servicing your rent payments at a particular time.

To update your bank account details for your rental payments you will need to complete an authorisation form and return it to our office as soon as possible.

Routine Inspections
Inspections of your property will be carried out by your property manager after 3 months, and every 6 months thereafter. By law in Victoria, we must give you between 24 hours and 7 days' notice, (but no longer than 7 days).

Keys
If you have locked yourself out during business hours, you may borrow our office set for one day only. Only persons noted on the lease will be given our office set of keys and photo identification will be required. Should we need to call a locksmith to have a new set of keys cut, you will be invoiced for the call out and key cutting.

If you have locked yourself out after hours, you will need to call a locksmith. This will be at your own expense. We use Freeman Locksmiths on 03 9583 0650

Upon collection the tenant acknowledges that should they not return all original keys provided when the property is vacant, an admin fee of $55 and the cost of key cutting will be applicable.

Utility Connections
Contact “On The Move”
1300 850 360 or www.onthemove.com.au
Quote Your Property Manager as your managing agents

Insurance
As a tenant, it is important for you to insure your belongings (house contents) against burglary, theft and other unforeseen situations. Please note that in cases such as a burst water pipe damaging your contents, the cost of replacing your goods will not be borne by the Landlord.

Contact Us
For our office hours and contact details please refer to our contact us page.

Finally, the best way to catch us....

1. Email
Quick and effective if you have access to email.
Please contact your dedicated Property Manager or emailus@yourpropertymanager.com.au.

2. Make an appointment
To see your personal Property Manager in person, please contact her to make a time to suit you both.
The nature of our roles takes us out of the office and, by making an appointment, you can ensure we are there for you without distractions.

3. Phone
If you don't have email, please call our office on 03 8512 0207 during business hours.
If you call outside of our business hours for a non-urgent matter, please leave a message and we will return your call promptly.
(See above for Urgent Repairs instructions)

 
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